My rent
Paying your rent in advance
Our tenancy agreement states that you are required to pay the rent for your home in advance. It means you’re less likely to fall into rent debt, as it means you have a buffer should your circumstances change, like returning to work or moving home, or if you run into difficulty paying your rent in future. That’s why we think the best way to pay for your home is in advance and by Direct Debit – that way, it’s always taken care of.
We’d love to talk to you about paying in advance and how we can help you get there, even if you have a rent debt on your account. If you’re interested to know more, please get in touch.
If you need help with your rent
We know life isn’t always straight forward, so if you are experiencing difficulties paying your rent, please let us know as soon as you can – we're here to help. In the meantime, head to our money management page for tips and advice on how to keep your money flowing.
We have some useful tools that may help you manage your rent.
Universal credit migration
Have you had a letter telling you to claim UC?
If you’ve had a migration notice you need to claim universal credit by the deadline on the letter, if you do not claim by this date your benefit money will stop and it cannot be backdated.
Please contact us if you need help with this.
Service charges explained
If the amount you pay for your home includes a service charge, your 2025/26 rent letter will let you know how much it is and which charges you’re paying. Here, we explain in more detail how we use the money we receive in service charges. Don’t worry, they won’t all be applicable to you! Only the ones in your letter.
Rent free weeks
If you're eligible, you'll have four rent-free weeks:
7 April 2025
22 December 2025
29 December 2025
30 March 2026
If you have a debt on your rent account, you'll need to continue paying through these weeks, to help reduce the amount owed.
Latest news
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18/10/2024
Celebrating Tpas National Involvement Week
It’s Tpas National Involvement Week 2024, which is all about highlighting and celebrating different forms of resident, tenant, and customer-led involvement. And it just so happens to land on the first birthday of the Tenant INfluencer Hub!
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20/09/2024
Could you be eligible for Pension Credit and other support?
This year, to be eligible for the Winter Fuel Payments and other help with day to day living costs you need to be in receipt of Pension Credit. If you are over state pension age, you may be eligible to claim Pension Credit which tops up pension income and could be worth on average £3,900 per year.
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18/09/2024
How small changes can have a big impact on water conservation
Water is an essential resource that sustains life, but in regions like East Anglia, it's becoming increasingly scarce. In our communities, it's crucial that we understand the importance of conserving water and take steps to reduce our consumption.
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15/08/2024
Grant keeps debt relief service alive in south Suffolk amid rising demand
Help is at hand for people facing money troubles across south Suffolk thanks to a new partnership.
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04/09/2023
Interview with an INfluencer
Our Tenant INfluencer Network has helped us create one inclusive and INvolved tenant community. In August 2023 we caught up with one of our Group INfluencers, Michelle, to find out why she decided to get involved and what discussions she’s already been part of!
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22/08/2023
Our services are changing thanks to our INfluencers
At the beginning of this year, we launched our Tenant INfluencer Network. As part of this launch, our Group INfluencers joined us to discuss complaints relating to damp and mould at our first Quarterly Complaints Scrutiny Group.
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