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We’re Samphire
We provide homes and create sustainable communities. The work we do matters because the lives we help matter.
Our customers are at the heart of everything we do. We’re here to help when we’re needed most. We trust our people to do the right thing, to create meaningful change, where all homes are safe, and affordable, and local people feel proud of where they live.
And as part of Flagship, a subsidiary of Bromford Flagship LiveWest, we don’t just want to make a difference to our customers and their communities – we want to solve the housing crisis too.
Our service standard commitment
We want you to have the best experience possible, so we have developed a range of service standards to reflect the level of service you can expect from us.
Support and wellbeing
We want you to have the right advice and support on hand, whenever you need it. We’ve put together a list of resources that you might find helpful, whether you need help now or simply want to know what’s available to you as a Samphire customer.
Find a new home
Whether you’re looking to buy your home, swap with another tenant, step onto the property ladder or move into private rent – we can help you.
Helpful resources
Sometimes, when it comes to keeping your home in tip-top condition, you might need a helping hand. Working in partnership with Flagship Services, we’ve put together a library of how-to guides, useful tips and practical advice for maintaining your home, inside and out.
Latest news
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15/04/2026
Council backs £100 million masterplan to transform Newmarket neighbourhood
West Suffolk Council’s cabinet has adopted the Rowley Drive Masterplan, which sets out plans for a £100 million major transformation of the Rowley Drive neighbourhood in Newmarket, as informal planning guidance at its meeting on 14 April.
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14/04/2026
What is a Switchee smart thermostat?
If you’ve got a device in your home and have forgotten how to use it, or have just moved into a new home and you’re not sure what Switchee does, read on to find out the things you need to know about your smart thermostat.
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24/03/2026
Bromford Flagship LiveWest to appeal Abbey regeneration decision
Bromford Flagship LiveWest (BFL) has confirmed it is appealing Breckland Council’s decision to refuse outline planning permission for the Abbey regeneration project in Thetford.
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19/03/2026
Using mediation to resolve anti-social behaviour
Maintaining safe and respectful communities is a core priority. While formal enforcement action can sometimes be necessary, many disputes between neighbours can be resolved earlier and more constructively through mediation.
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19/03/2026
Flagship goes glyphosate-free in trial bid to boost biodiversity
A housing association is turning over a new leaf by trialling a chemical-free approach to weed management across its estates.
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12/03/2026
Rowley Drive masterplan updated after community has its say
Flagship, part of housing provider Bromford Flagship LiveWest (BFL), has submitted an updated plan to regenerate the Rowley Drive area of Newmarket to West Suffolk Council, after community feedback prompted a series of changes.
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