Complaints Form

Make a complaint

Making a complaint shouldn’t be hard work, just get in touch in the way that suits you from the range of options below and we will get in touch within 5 working days.

To make a complaint about anti-social behaviour (ASB), including issues such as cuckooing, vandalism, drugs misuse, intimidating behaviour, excessive noise and other neighbourhood issues, please use our dedicated ASB complaint form or if you'd like to find out more head to our dedicated Safer communities page.

Online

Please complete the online form below

Live chat

Use the live chat icon to start a conversation between 8.30am - 4.30pm Monday to Friday

Call us

Freephone

0808 169 9301

(8:30am - 5:00pm weekdays or 24/7 for emergencies)

Write to us

Our address is:

Coppice House,

5 Greenwood Court,

Bury St Edmunds,

IP32 7GY

Is your complaint related to anti-social behaviour? *

Yes
No

Your full name *

Your agreement reference (if applicable)

Reason for concerns/complaint *

What have we done about this issue so far?

Your desired outcome of complaint *

If you need us to make any reasonable adjustments as part of our complaints handling process please let us know below

Your address *

Your postcode *

Are there any times that we should avoid contacting you (e.g. during the school run, a Thursday morning)?

Do you require any reasonable adjustments to be made so we can support you?

Yes
No

How would you like us to contact you? *

Email
Phone

Your contact number *

Your email *

Would you like us to use this email address to contact you about repairs or your tenancy in the future? *

Yes
No

Attachments/photos

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