Get in touch
We hope you can find what you are looking for on our website. We’ve tried to make it really easy to quickly pay your rent, give us feedback, report a repair and much more.
If you need to talk to us about anything else, contact us in a way that suits you below.
Christmas and New Year opening hours
Somehow, Christmas is nearly here! If you need to chat with us about anything related to your tenancy over festive period, you can find our opening hours below. We'll be operating a reduced service until Thursday 2 January, but remember you can still call us during the holidays if you have an urgent or emergency repair! Normal hours will resume on Thursday 2nd January.
Monday 23 December – 8am - 6pm
Tuesday 24 December – 8am - 3pm
Wednesday 25 December – closed
Thursday 26 December - closed
Friday 27 December – closed
Monday 30 December – 8am - 6pm
Tuesday 31 December - 8am - 6pm
Wednesday 1 January – closed
8am – 5pm
Monday to Friday
Reasonable adjustments
We are dedicated to meeting your needs, making adjustments to our service where reasonably practicable for disabled tenants or other groups who may need additional support to access our services.
Our adjustment can be things like providing written communication in another language, allowing more time for you to come to the door when we visit and many more. You can find out a bit more about adjustments by viewing our policy here.
If you would like us to consider any adjustments, please contact us using the methods above or complete the form below
We’ll let you know once we have reviewed your request, what adjustments we can put in place and meet. We may have further conversation with you to confirm the exact needs in order to adapt our services for you
We're here for you
The safety and wellbeing of our tenants and staff is a priority and we’re here to support you in any way we can. Our staff will always treat you with kindness and respect, and they expect the same in return. Any form of abuse or intimidating behaviour towards our staff or contractors will not be tolerated.
Our address is Coppice House, 5 Greenwood Court, Bury St Edmunds, IP32 7GY.
Our offices are still closed to visitors. If you'd like to speak with us, please give us a call or send us an email. Or, if you'd like to chat face to face, let us know and we can arrange a time to visit you at home. Please note our change of postal address below.
Postal address: 31 King Street, Norwich, NR1 1PD
Complaint or compliment?
We welcome your feedback. It’s important and helps us improve what we do. If you’d like to make a complaint, give us a compliment or get involved, you can on our Your Feedback page.
You and your home
We want you to love where you live and feel comfortable as soon you step inside your home. So, to make managing your tenancy a piece of cake, we’ve created some self-serve options to make using our website clear and simple.
Are you a leaseholder?
If you're a leaseholder (and in certain circumstances a freeholder) with Flagship Housing Group, please click the below link to be taken to your dedicated page which includes details on how to contact us and our contact form.
