Get in touch
We hope you can find what you are looking for on our website. We’ve tried to make it really easy to quickly pay your rent, give us feedback, report a repair and much more.
If you need to talk to us about anything else, contact us in a way that suits you below.
8am – 5pm
Monday to Friday
We're here for you
The safety and wellbeing of our tenants and staff is a priority and we’re here to support you in any way we can. Our staff will always treat you with kindness and respect, and they expect the same in return. Any form of abuse or intimidating behaviour towards our staff or contractors will not be tolerated.
Our address is Coppice House, 5 Greenwood Court, Bury St Edmunds, IP32 7GY.
Our offices are still closed to visitors. If you'd like to speak with us, please give us a call or send us an email. Or, if you'd like to chat face to face, let us know and we can arrange a time to visit you at home. Please note our change of postal address below.
Postal address: 31 King Street, Norwich, NR1 1PD
Complaint or compliment?
We welcome your feedback. It’s important and helps us improve what we do. If you’d like to make a complaint, give us a compliment or get involved, you can on our Your Feedback page.
You and your home
We want you to love where you live and feel comfortable as soon you step inside your home. So, to make managing your tenancy a piece of cake, we’ve created some self-serve options to make using our website clear and simple.
Are you a leaseholder?
If you're a leaseholder (and in certain circumstances a freeholder) with Flagship Housing Group, please click the below link to be taken to your dedicated page which includes details on how to contact us and our contact form.
